A: You will need to download and install the latest version of Adobe Flash Player.

LOVEtheatre’s sister company, Group Line, specialises in group bookings for all major West End theatres. There are substantial savings to be made by going to the theatre as a group. For more information please call +44 (0)20 7420 9700 or go to www.groupline.com.

There is a link to reset your password where you sign in to your account. Alternatively, you can follow this link to access the password reset page.

Tickets are despatched by second class post so will take approximately 5-7 working days to arrive (within the UK). If you haven’t received your tickets from our postal provider within 3 days of the performance date, please email [email protected] with your booking reference so we can make alternative arrangements.

Please note that Arena show tickets are dispatched via the Arena venue, and may not be dispatched until 1 to 2 weeks before your selected performance date.

You can collect the tickets on the day of the performance, matinee show tickets will be available for collection from 1.30pm, evening show tickets will be available for collection from 6.00pm. However please note that the theatre box offices can become extremely busy close to the start of the performance so try to collect your tickets at least half an hour beforehand. You will need to take along a copy of your confirmation email and the credit/debit card you used to pay for the tickets.

Please provide the person attending/collecting the tickets with a letter of authorisation allowing them to collect and sign for the tickets booked on your behalf.

Your ticket collection authorisation letter will require:

  1. The Cardholder’s name and address,
  2. A message clearly authorising the person to collect the tickets booked for Show/Date, under Order Refernce,  with Visa/MasterCard/Amex etc. (last 4 digits of the card) booked on my behalf,
  3. The signature of the Cardholder for the booking.

We consider the security of all personal information you submit to us to be of critical importance. Our secure server software (SSL) is the industry standard for secure commerce transactions. All personal information, including credit or debit card number, name and address are encrypted using 256 Bit Strong SSL Encryption so that all transmissions over the Internet between your browser and our server cannot be read by any unauthorised personnel.

Yes. We work with a number of restaurant partners throughout Central London with something to suit all budgets and culinary tastes. We also have a wide selection of hotels available throughout London at competitive prices. Please call 0800 912 6957 with your requirements or email [email protected]

Important note for bookings made for packages with the LOVEtheatre Restaurant Directory Passes: Restaurants may have limited availability during December, St Valentine’s Day, and school holiday periods, so please ensure you call your chosen restaurant to reserve your table in advance to avoid disappointment. LOVEtheatre Restaurant Vouchers are valid for 2 months from the performance/visit date, so you may choose to dine another time after your selected event. Please ensure that you present your meal vouchers on arrival at the restaurant. Failure to do so could result in you paying again.

You can call us on 0800 912 6957. Our office hours are 9am-10pm Monday to Saturday, 10am-8pm Sundays GMT.

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0800 912 6959

9am-10pm Monday to Saturday
10am-8pm Sundays GMT

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