Q: I can’t remember my password. How can I find this out?
A: Please email tix@lovetheatre.com
Q: LOVEtheatreTV won’t play on my computer. How can I watch the video clips?
A: You will need to download and install the latest version of Flash. You will find a link at the bottom of this page.
Q: I would like to bring a group to the theatre. Can I do this via LOVEtheatre.com?
A: LOVEtheatre.com’s sister company, Group Line specialises in group bookings for all major West End theatres. There are substantial savings to be made by going to the theatre as a group. For more information please call 020 7580 6793 or go to www.groupline.com.
Q: How long will it take for my tickets to arrive through the post?
A: Tickets are despatched by second class post so will take approximately 3-4 days to arrive.
Q: I am collecting my tickets from the theatre. When can I do this and what do I need to take along with me?
A: You can collect the tickets at any time up to the start of the performance. However please note that the theatre box offices can become extremely busy close to the start of the performance so try to collect your tickets at least half an hour beforehand. You will need to take along a copy of your confirmation email and the credit/debit card you used to pay for the tickets.
Q: Is it safe to pay with my credit card online through LOVEtheatre.com?
A: We consider the security of all personal information you submit to us to be of critical importance. Our secure server software (SSL) is the industry standard for secure commerce transactions. All personal information, including credit or debit card number, name and address are encrypted using 128-bit security so that all transmissions over the Internet between your browser and our server cannot be read by any unauthorised personnel.
Q: Can I also book London restaurants and hotels through LOVEtheatre.com?
A: Yes. We work with a number of restaurant partners throughout Central London with something to suit all budgets and culinary tastes. We also have a wide selection of hotels available throughout London at competitive prices. Please call 020 7907 7000 with your requirements or email tix@lovetheatre.com
Q: How can I speak to someone directly with a query about my booking?
A: You can call us on 020 7907 7000. Our office hours are 10am-8pm, Monday-Friday; 10am-6pm, Saturday and Sunday.
Q: I saw a musical last night and loved the songs from the show. How can I buy the CD soundtrack?
A: We work very closely with Dress Circle in Covent Garden who stock an enormous selection of musical soundtracks and show merchandise. You will find merchandise links from each individual show page on this website.
Q: Do you have a mailing list so that I can receive your special offers?
A: We have an email mailing list that will keep you updated with all the latest theatre offers and news. Please send an email with your name and email address to tix@lovetheatre.com.